Lifelong Learning Programme

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Job Profiles

The most researched job profiles have been identified in 6 countries. For every profile, the related skills have been listed.

Teachers and school counsellors should use the information provided to enhance students' motivation underlining the consistency between what is learnt at school and the skills required by the labour market.

For every country the most researched job profiles are presented providing information on the related qualifications, knowledge, skills, competences and personal attitude.

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NAME OF THE JOB PROFILE:
Social worker
Description of the job profile
The social worker provides advice and support to vulnerable individuals, families and those living on the margins of society. He is responsible for helping them to get access to the services they need to improve their situation and well-being. Social workers work with a variety of people such as older people, children with disabilities, teenagers with mental health problems, people who are socially excluded.
Economical sector
Tertiary
Country
France
Qualifications required
- Social acompaniment (Bac pro Accompagnement, soins et services Ă  la personne)
- Services for persons and territories (Bac pro Services aux personnes et aux territoires)
- Technical assistant (CAP Assistant technique en milieux familial et collectif)
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Total number of training hours
400 to 2000
Knowledge
Knowledge Description Level
Administration Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Level 6
Customer care Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Level 5
Health and Medicine Mental health Level 6
Health and Medicine Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures. Level 6
Law Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. Level 5
Skills
Skill Description Level
Communication skills The social worker needs to be empathic. Level 7
Communication skills Understanding the implications of new information for both current and future problem-solving and decision-making. Level 8
Communication skills Being aware of others\' reactions and understanding why they react as they do. Level 7
Communication skills Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. Level 7
Decision making Boundary setting Level 8
Competences
Competence Description Level
Adaptability Job requires being open to change (positive or negative) and to considerable variety in the workplace. Level 7
Communication competences Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Level 8
Critical thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Level 6
Customer care Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Level 8
Personal/behavioural competences Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. Level 7
Personal Attitude
The social workers need to be patient and understanding; they need to assess and cope with difficult situations in a sensitive and non-judgmental way.

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This project has been funded with support from the European Commission. This web site reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.