Lifelong Learning Programme

This project has been funded with support from the European Commission.
This web site reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

This section of the School&Work portal provides administrative information for the project contractual partners and for the European Commission and it is password protected.

Skills& Jobs

Homepage > Skills& Jobs > Job Profiles

Job Profiles

The most researched job profiles have been identified in 6 countries. For every profile, the related skills have been listed.

Teachers and school counsellors should use the information provided to enhance students' motivation underlining the consistency between what is learnt at school and the skills required by the labour market.

For every country the most researched job profiles are presented providing information on the related qualifications, knowledge, skills, competences and personal attitude.

Back to the Job Profiles List

NAME OF THE JOB PROFILE:
Waiter
Description of the job profile
The waiter takes orders and serves food and beverages to patrons at tables in dining establishment. His main tasks are:
- Checking with customers to ensure that they are enjoying their meals and take action to correct any problem;
- Collecting payments from customers;
- Explaining how various menu items are prepared, describing ingredients and cooking methods;
- Describing and recommending wines to customers.
Economical sector
Tertiary
Country
France
Qualifications required
- Marketing and restaurant services (Bac pro Commercialisation et services en restauration)
- Food service diploma (CAP Agent polyvalent de restauration)
- CAP Restaurant
- Catering (BTS Hôtellerie Restauration)
Total number of training hours
400 to 1000
Knowledge
Knowledge Description Level
Customer care Principles and processes for providing customer and personal services Level 6
Knowledge of materials/goods and techniques/procedures Basic knowledge of beer and wine Level 6
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Level 6
Sciences and Mathematics Basic math skills Level 5
Using of technical tools Techniques and equipment for planting, growing and harvesting food products for consumption Level 7
Skills
Skill Description Level
Ability to work under pressure Job requires accepting criticism and dealing calmly and effectively with high stress situations. Level 7
Communication skills Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Level 7
Customer care Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Level 7
Languages Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Level 5
Manual dexterity Physical requirements Level 8
Competences
Competence Description Level
Adaptability Job requires being open to change (positive or negative) and to considerable variety in the workplace. Level 8
Communication competences Job requires being sensitive to others\' needs and feelings and being understanding and helpful on the job. Level 7
Customer care Sociability Level 8
Personal/behavioural competences Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. Level 8
Teamworking Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Level 7
Personal Attitude
The job requires being careful about detail and thorough in completing work tasks; it also requires accepting criticism and dealing calmly and effectively with high stress situations.

Follow us

This project has been funded with support from the European Commission. This web site reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.