Lifelong Learning Programme

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Job Profiles

The most researched job profiles have been identified in 6 countries. For every profile, the related skills have been listed.

Teachers and school counsellors should use the information provided to enhance students' motivation underlining the consistency between what is learnt at school and the skills required by the labour market.

For every country the most researched job profiles are presented providing information on the related qualifications, knowledge, skills, competences and personal attitude.

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NAME OF THE JOB PROFILE:
Salesman on retail
Description of the job profile
Jobs included in this group give support, advice and information to customer about goods purchases and services supply, included supply of
energy, and telephone services.
Salesman may play a basic organizational role such as sorting goods, taking notes on goods in and out, cashing and similar tasks.
Economical sector
Secondary
Country
Italy
Qualifications required
- Addetto alla vendita (employee in selling)
- Diploma di istruzione secondaria (Secondary school level education)
Total number of training hours
600/900
Knowledge
Knowledge Description Level
Business and Economics Theory and techniques to rule companies; strategic plannig, allocation of human, financial and physical resources, production methods, control and coordination of resources. Level 3
Customer care Knowledge of the principles and procedures to provide services to customer and people. It includes the evaluation of customer needs, achievement of standard of quality and evaluation of customer satisfaction. Level 3
Knowledge of materials/goods and techniques/procedures Knowledge of equipment for cash transactions such as scanner to read barcode. Level 3
Knowledge of materials/goods and techniques/procedures Knowledge of commodity related features and use of products. Level 3
Knowledge of materials/goods and techniques/procedures Knowledge of raw materials, production processes, techniques for quality and costs control, and whatever necessary to production and distribution of goods and services. Level 3
Psychology and Socio-pedagogy Knowledge of human behaviour and performance, of individual differences related to attitudes, interests and features, motivations and learning mechanisms. Level 3
Sales and Marketing Theory and methods to show, promote and sale products and services. Level 3
Using of technical tools Understanding of marketing strategies and sales techniques. Level 3
Skills
Skill Description Level
Accounting To prepare and check invoices. Level 3
Communication skills To listen actively. Level 3
Creative thinking To arrange products for sales. Level 3
Customer care To choose proper styles and techniques of communication with customer. Level 3
Customer care To pay full attention to what people say, focusing on the essential in order to ask question in appropriate ways, avoiding interruptions. Level 3
Languages To speak clearly in order to give information effectively. Level 3
Stock management To receive and check incoming goods. Level 3
Team building skills To organize and adjust personal actions with those of others. Level 3
Competences
Competence Description Level
Accounting Sales recording. Level 3
Customer care Sales and customer services. Level 3
Problem solving Problem solving. Level 3
Specific competences Set up and rearrange of goods. Level 3
Time management Time management. Level 3
Personal Attitude
- Attitude to communicate information and ideas, by speaking clearly in order to let people understand.
- Attitude to listen and understand information and ideas submitted in oral form.
- Attitude to identify and understand voices and what people are saying.
- Attitude to read and understand information and ideas submitted in a written form.
- Attitude to apply general rules to particular problems and to find out reasonable solutions.
- Attitude to provide non conventional and sharp ideas on matters and given circumstances or to find creative solutions to solve problems.

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This project has been funded with support from the European Commission. This web site reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.