Lifelong Learning Programme

This project has been funded with support from the European Commission.
This web site reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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Entrepreneurship

This section provides access to:

- online courses to promote entrepreneurship

- crowdfunding plartforms to fund entrepreneurial ideas in different economic sectors.

The courses and platforms were identified and reviewed by the project experts and should be used by the students with the support of their teachers.

Back to the Online Courses List

Title of Online Course:
Customer relationship management
Description:
This course supports learning on how you can better keep track of information about your customers and potential customers, allowing you to build your business. In particular, the course is focused on setting up a CRM tool for your business and on using the CRM tool to track information that will help you to build your business.

The course is divided into seven sections:
- Start: In this section there is a brief course overview and the reason why it will benefit your business
- Story: Here you can see a brief story of an entrepreneur dealing with a typical small business challenge
- Business concept: In this section you will carried out some activities that will help you learn how to implement the CRM tool
- Technology skills: this section teaches how to use a CRM tool to manage one’s sale cycles and develop one’s activity.
- Course discussion: In this section there is an online platform where you can share ideas with other young entrepreneurs.
- Certification: Once you have completed the business concept and the technology skills’ sections, take a brief survey and obtain a customized certification.
- Next steps: This last section suggests you other related courses and make available other additional resources.

This course is part of a modular programme developed by EDC, internationally recognised expert in online training.
The complete programme focuses on four main topics: funding, marketing, management and communication. The learner can choose the lessons depending on their level. They will also access advice, online conferences and business-related information that can be useful to them.
Name of Producer
HP LIFE (Learning initiative for entrepreneurs). Free online courses.
Date of Production:
2015
Duration of the online course:
2 - 4 hours
Language of the online course:
English
French
Spanish
Web site:


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This project has been funded with support from the European Commission. This web site reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.