Lifelong Learning Programme

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Job Profiles

The most researched job profiles have been identified in 6 countries. For every profile, the related skills have been listed.

Teachers and school counsellors should use the information provided to enhance students' motivation underlining the consistency between what is learnt at school and the skills required by the labour market.

For every country the most researched job profiles are presented providing information on the related qualifications, knowledge, skills, competences and personal attitude.

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NAME OF THE JOB PROFILE:
Retail salesperson
Description of the job profile
The salesperson plans and carries out all sales activities on assigned accounts or areas. He is responsible for ensuring customer satisfaction and managing quality of product and service delivery.
Economical sector
Tertiary
Country
France
Qualifications required
- Marketing employee (CAP employé de commerce multi spécialité)
- Trade diploma (Bac pro commerce)
- Management of commercial units (BTS Management des unités commerciales)
Total number of training hours
400 to 1500
Knowledge
Knowledge Description Level
Administration Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Level 5
Customer care Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Level 7
Languages Basic knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Level 4
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Level 6
Sciences and Mathematics Basic knowledge of arithmetic, statistics, and their applications. Level 5
Skills
Skill Description Level
Communication skills The ability to speak clearly so others can understand you. Level 6
Communication skills Being aware of others\' reactions and understanding why they react as they do. Level 5
Decision making Considering the relative costs and benefits of potential actions to choose the most appropriate one. Level 7
Sales and Marketing Ability to negotiate Level 6
Sales and Marketing Commercial judgement Level 6
Competences
Competence Description Level
Communication competences The ability to communicate information and ideas in speaking so others will understand. Level 6
Communication competences Communication Level 6
Customer care Costumer focus Level 6
Initiative/entrepreneurship Self-motivation Level 5
Personal/behavioural competences Competitive streak Level 6
Personal Attitude
It requires a confident and determined approach of the job.

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This project has been funded with support from the European Commission. This web site reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.