This project has been funded with support from the European Commission.
This web site reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
A collection of tests is available to be used by school counsellors and students to assess aptitudes and skills.
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Abilities Tests
These tests, produced by the project experts, have been designed to unveil students’ abilities.
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Database of Aptitudes Tests
These tests, identified and reviewed by the project experts, measure the aptitude of the students.
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Database of Skills Tests
These tests, identified and reviewed by the project experts, measure the skills of the students
This section offers the access to a collection of tools to guide the students to choose their professional carrier.
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Job Profiles
The most researched job profiles have been identified in 6 countries.
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Skills
The most relevant skills for the labour market in the 6 countries involved have been identified.
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Entrepreneurship
From this section it is possible to access learning objects to promote entrepreneurial spirit among students.
What is the secret of success? This section might offer you an answer
Successful Entrepreneurs
A collection of interviews with successful entrepreneurs.
Successful Employees
A collection of interviews with successful employees.
Successful People
A collection of interviews with successful people.Six training modules are available for school teachers and counsellors to provide them with the skills to guide students in their professional carrier.
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1. Understanding Pupils
A module presenting the strategies to understand the pupils' personal aptitudes and characteristics
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2. Capitalise on Pupils Interests and Skills
A module presenting methodologies to build up on the students' interests in order to implement personalised educational paths
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3. World of Work
A module presenting tools and mechanisms available for young people to make a successful transition from school to work
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4. Innovative Entrepreneurial Experiences at Schools
A module presenting initiatives and strategies to foster entrepreneurship among students
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5. Mobility to Learn and Work
A module presenting the opportunities to study, carry out voluntary services and work experiences abroad
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6. Guidance, Counselling and Support Services
A module focusing on how to provide effective guidance, counselling and support to students
Events
The School&Work project has been promoted trough conferences and articles.
Conferences
The School&Work project was presented in a number of events in order to report about the activities carried out and the results achieved.
Press Review
The School&Work project partnership made contacts with web sites focusing on the fields of education.Network
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Contractual Partners
From this section it is possible to access to a description of each contractual partner of the School&Work project.
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Schools
From this section it is possible to access to the information about the schools involved in the School&Work Project in the 6 European countries involved.
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Associated Partners
As a result of the exploitation activity a number of associated partners officially joined the project in order to contribute to the improvement of the project impact on their target groups and to ensure the project sustainability by continuing using the project deliverables in the next years.
This section of the School&Work portal provides administrative information for the project contractual partners and for the European Commission and it is password protected.
Skills& Jobs
Homepage > Skills& Jobs > Job Profiles
Job Profiles
The most researched job profiles have been identified in 6 countries. For every profile, the related skills have been listed.
Teachers and school counsellors should use the information provided to enhance students' motivation underlining the consistency between what is learnt at school and the skills required by the labour market.
For every country the most researched job profiles are presented providing information on the related qualifications, knowledge, skills, competences and personal attitude.
NAME OF THE JOB PROFILE:Waiters and similar professions
Description of the job profile
Professions included in this category assist customers in their needs, and take care of their requests for accommodation. They assist customers at tables in restaurants, take orders to submit to the kitchen, advice and inform on the meals, wines and spirits to match and serve them, prepare and submit the bill; supervise and ensure the care and hygiene of places and equipment. Economical sectorTertiary
CountryItaly
Qualifications required- Commis di sala (supporter of the waiters)
- Diploma di istruzione secondaria ad indirizzo professionale alberghiero (Secondary school level education in restaurant industry)
- Diploma di istruzione secondaria ad indirizzo professionale alberghiero (Secondary school level education in restaurant industry)
Total number of training hours900
Knowledge| Knowledge |
Description | Level |
| Customer care | Knowledge of the principles and procedures to provide services to customers and people. Includes the evaluation of customer needs, achieve the standard of quality and evaluation of customer satisfaction. | Level 3 |
| Knowledge of materials/goods and techniques/procedures | Knowledge of raw materials, production processes, techniques for quality and costs control, and whatever necessary to production and distribution of goods and services. | Level 3 |
| Knowledge of materials/goods and techniques/procedures | The process of providing catering services: phases, roles, organizational methods. | Level 3 |
| Knowledge of materials/goods and techniques/procedures | Knowledge of product characteristics and nutritional food. | Level 3 |
| Knowledge of materials/goods and techniques/procedures | Techniques to prepare food courts and mise en place of tables and banquets. | Level 3 |
| Languages | Knowledge of linguistic structures of at least one foreign language; knowledge of meanings and pronunciation of words, grammar rules | Level 3 |
| Law | Main references in laws and regulations relating to HACCP. | Level 3 |
| Law | Work health and safety; rules and correct behaviour, common principles e specific laws on health and safety | Level 3 |
| Sales and Marketing | Knowledge of principles and methods to show and sell products or services. It includes the definition of strategies and tactics of marketing, presentation, sales techniques and control. | Level 3 |
| Sciences and Mathematics | Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. | Level 3 |
Skills| Skill |
Description | Level |
| Communication skills | To understand reactions of others and reasons why they react in certain ways. | Level 3 |
| Customer care | To pay full attention to what people say, focusing on the essential in order to ask question in appropriate ways, avoiding interruptions. | Level 3 |
| Languages | To speak clearly in order to give information effectively. | Level 3 |
| Planning | To understand culinary preferences and customer requests. | Level 3 |
| Team building skills | To receive directives issued for the preparation of the food court. | Level 3 |
| Using of technical tools | To adopt procedures for acquisition and recording of orders, taking priorities/requests by customer. | Level 3 |
| Management of goods and procedures | To recommend flavor combinations between meals, and between them and the range of available drinks and wines. | Level 3 |
| Management of goods and procedures | To apply methods and sanitation procedures for the reorganization and cleaning of food courts and work tools. | Level 3 |
Competences| Competence |
Description | Level |
| Customer care | Welcome and customer service. | Level 3 |
| Organisational competences | Organization. | Level 3 |
| Problem solving | Problem solving particularly aimed at finding solutions to meet customers needs. | Level 3 |
| Specific competences | Preparation of food courts. | Level 3 |
| Time management | Time management. | Level 3 |
Previous ExperienceRecorded curricular and extracurricular internship in related economic sector.
Personal Attitude- Attitude to communicate information and ideas, by speaking clearly in order to let people understand.
- Attitude to keep information in mind (words, numbers, images, procedures etc).
- Attitude to listen and understand information and ideas submitted in oral form.
- Attitude to follow two or more different activities or sources of information.
- Attitude to understand that something is wrong or that it will go wrong (this refers to the attitude to recognize problems not to solve them).
- Attitude to identify and understand the voice and what another person is saying.
- Self-control and stress-resistance.
- Attitude to keep information in mind (words, numbers, images, procedures etc).
- Attitude to listen and understand information and ideas submitted in oral form.
- Attitude to follow two or more different activities or sources of information.
- Attitude to understand that something is wrong or that it will go wrong (this refers to the attitude to recognize problems not to solve them).
- Attitude to identify and understand the voice and what another person is saying.
- Self-control and stress-resistance.
